Delivery Policy

Delivery Policy

Overview

Following are the terms and conditions that constitute our Domestic and International Shipping and Delivery Policy.

SECTION 1-SHIPPING PROCESSING TIME

All orders are processed within 1-4 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone regarding the delay.

SECTION 2-SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order will be calculated depending on your shipping address and displayed at checkout. Delivery times may vary from 1-10 business days after order processing depending on location and rate selected. Some rates may be flat and non-variable.

Delivery delays can occasionally occur.

SECTION 3-SHIPPING CARRIERS & METHODS

We currently offer shipping for all our products in 3 different shipping methods, although some restrictions may apply. We offer shipping through Canada Post, a third-party FTL/LTL Freight company and our own in-house delivery service. The Canada Post and FTL/LTL Freight shipping methods are available to customers with either a retail and/or wholesale account. Our own in-house delivery service will only be available to customers with a wholesale account and shipping address located in the Greater Vancouver area. We also offer free local pickup from our base of operations for customers that wish to pick up their order personally. We also offer a free retail shipping method for retail customer orders above $200 CAD and a free wholesale shipping method for wholesale customer orders above $2,500 CAD.

We do not ship to P.O. boxes or APO/FPO addresses.

SECTION 4-SHIPMENT CONFIRMATION & ORDER TRACKING

All customers will receive a shipment confirmation email once your order has been placed.

For information regarding the status of your order please email info@jasminefoods.com with your order number in the subject line.

SECTION 5-TAXES

Jasmine Mediterranean Foods is not responsible for any taxes imposed to your order after the shipping of the purchased goods.

SECTION 6-DAMAGES

Jasmine Mediterranean Foods is not liable for any products damaged or lost during shipping unless shipped through our own in-house delivery service. If you received your order damaged, please contact the shipment carrier to file a claim. If you order is being sent via FTL/LTL Freight, we will provide you with the shipment carrier’s contact information. Only contact support@jasminefoods.com if you have received your order damaged as a result of our in-house shipping method.

Please save all packaging materials and damaged goods before filing a claim.

SECTION 7-INTERNATIONAL SHIPPING POLICY

We currently do not ship outside Canada.

SECTION 8-REFUND POLICY

Our Refund Policylocated at the bottom of this page, provides detailed information about options and procedures for returning your order.

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